Trending September 2023 # Provide Remote Desktop Support With Gotoassist # Suggested October 2023 # Top 9 Popular |

Trending September 2023 # Provide Remote Desktop Support With Gotoassist # Suggested October 2023 # Top 9 Popular

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GoToAssist offers a variety of great features that make your life as a remote support technician much easier. It’s possible to setup full unattended support with your clients (they must give permission, obviously), so that you can manage client machines out of hours or when they are not around. It also offers live chat during the session, file transfer, annotation tools and even a reboot and reconnect feature. The latter feature is invaluable as often a client will go off and do something else while you work on their system, and it can be time-consuming to have to call them back and ask them to reinitialise a support session once the machine has rebooted.


There are a number of options in GoToAssist, primarily surrounding the quality of the visual experience at your end. The idea is to conserve bandwidth in order to improve the speed of your experience. If both you and the client have a fast broadband connection and are located in the same country then 24-bit colour and display effects should all work fine. If there are any bottlenecks, however, it’s probably best to revert to 256-colour and to disable any display effects as they will probably slow down your support session.


This is the one place where I find GoToAssist lacking in comparison to Teamviewer. Citrix does not specify whether GoToAssist uses multichannel routing, but my belief is that it does not. Speeds in Teamviewer are mostly superior to those of GoToAssist. That said, the speeds in GoToAssist certainly aren’t a deal-breaker


If you’re looking for a strong alternative to Teamviewer then you could do much worse than to give GoToAssist a try. They offer a 30-day free trial, so you can evaluate if it works well for your needs. Please let me know how you find it.


JJ runs a company that specialises in IT Support and cloud IT Solutions in Australia. He also moonlights as a tech blogger.

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